Frequently Asked Questions
Everything you need to know about your Lovebox experience.
What is the standard shipping time for my order?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary between 7-14 business days depending on your location and customs processing.
Does Lovebox offer a warranty on electronic components?
Yes, all Lovebox devices come with a one-year limited warranty that covers manufacturing defects in materials and workmanship from the date of purchase.
What is your return policy for opened electronics?
We accept returns within 30 days of delivery. Items must be in their original packaging with all accessories included. Please note that a restocking fee may apply to opened electronic items.
How do I set up my Lovebox device?
Setup is simple: download the Lovebox app on your smartphone, ensure your Bluetooth is enabled, and follow the in-app instructions to connect your device to your local Wi-Fi network.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.
Is the Lovebox app compatible with both iOS and Android?
Yes, the Lovebox app is available for free download on both the Apple App Store for iOS devices and the Google Play Store for Android devices.