Returns & Exchanges
At Lovebox, we want you to be completely satisfied with your smart messaging experience. If your device isn't the perfect fit, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the item you wish to return.
Prepare the Package
Securely pack the Lovebox in its original packaging, ensuring all cables and accessories are included to qualify for a full refund.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Receive Your Refund
Once our technicians inspect the device, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing